Signing in

Use the email or LifeOS identity supplied by your organization. If access fails, confirm that your account is active and assigned to the correct organization.

Modules and permissions

Visitor, Event, and Queue modules are enabled by your organization. Available actions depend on your role. Ask an organization owner or administrator if a feature is not visible.

QR and check-in

Camera access is requested only after you open a QR scanning action. If scanning is unavailable, enable Camera for VisitorLife in iOS Settings or use an authorized manual flow.

Location validation

Some organizations require an on-site location check. Allow precise location while using the app and try again within the configured site or event area.

Push-to-talk

Microphone access is used only while you intentionally transmit. Check your assigned channel, network connection, and microphone permission if team audio is unavailable.

Face ID

Face ID is optional and becomes available only after successful sign-in. Biometric matching stays within iOS. You can disable it from the app or device settings.

Privacy or deletion request

Contact your organization administrator or email admin@poi.co.id. Include your organization name and account email so we can verify the request.

When contacting support

Please include the affected module, approximate time, device and iOS version, and a screenshot without passwords, identity numbers, QR tokens, or other sensitive visitor data.